Quality and competence
IWW operates a comprehensive quality management system (QMS) for all fields of action, ensuring optimal performance of all research and consulting processes. The QMS is described in the organisation manual.
Certification according to ISO 9001
Since 2006, as one of Germany’s first water research institutes, IWW operates a certified quality management system for all fields of consulting and research according to DIN EN ISO 9001. The KIWA Zert GmbH is responsible for checking for compliance with the standard requirements in line with an annual audit (KIWA number K 102.184).
Group accreditation according to DIN EN ISO / IEC 17025
The laboratories for water quality (WQ) in Muelheim an der Ruhr and Biebesheim, respectively, as well as the laboratory of IWW Nord in Diepholz, have been group-accredited by DAkkS (D-PL-14294-01-00).
The management boards of IWW Water Centre and IWW Nord GmbH obligate themself to support the quality management system in line with their possibilities, and to meet the neccessary personal and technical requirements. They undertake the compliance with the demands of the ISO 9001 (only applies for IWW Water Centre) resp. DIN EN ISO / IEC 17025 and the permanent increase in efficiency of the quality management system.
In order to guarantee for obtaining well-founded results in all respects, assessments are done on a high-standard level according to recognised standards of good practise. They are conducted in defined and acknowledged methods in order to meet the quality requirements of the clients as well as the responsible authorities and organisations.
If neccessary, test procedures are adjusted in line with the flexible accreditation to face new problems. Thus, IWW can react to specific customer demands or new environmental pollutants. New standard requirements in test methodology as well as new regulatory demands are implemented continuously.
IWW employees possess expert knowledge and experience in appliance of the test procedures. They are obligated to familiarise with the quality management system and to actively participate in its implementation. The content of relevant work instructions is known and can be realised.
All IWW personnel is free of commercial and financial restraints that could influence their technical judgement. Employees carrying out quality tests are not compensated depending on the amount of tests done, nor their results. Any influence of external persons or organisations on the test results is ruled out. Independend evaluation of all data and integrity of all of its functions are fundamental performance characteristics of IWW. The personnel is aware of the confidential nature of its duty and was instructed accordingly.